Our Clients

I have multiple people to rely on when I encounter tech issues

Everything runs smoothly. I have multiple people to rely on when I encounter tech issues. Because of this, I look at this partnership as more than doing business with BDS but as a way to build a lot of loyalty.

“BDS was the right solution for us"

Like many other companies, the Covid pandemic had a big impact on our business. We were hit on both the labor and supply sides of our business. It wasn’t until the Winter of 2021 that we recovered to being fully staffed. In terms of supplies, it has gotten so bad that some vendors have stopped accepting back orders or even communicating updates. Because of this, Lauren, our team, and I have to check our vendor's websites every day in order to find stock to order. There have been times when we see 800 stock of the item we need first thing in the morning. And while we were putting our card information in, dozens or hundreds were already sold. For some items even, I know to buy right away even if we don’t have orders because I know we can sell those items quickly. We’ve actually become more reliant on technology compared to pre-Covid.

We had a technology partner we used for a long time. I’m not sure if it was because of Covid or something else, but they became extremely unresponsive. The last straw for me was when I spent 3 weeks trying to get them just to answer my emails or return my calls. Being a customer-centric business, it was not a pleasant feeling to be ignored.

That’s when I reached out to my friend and he referred me to BDS. I knew BDS was the right solution for us about the 3rd time I talk to Tito and during the onboarding process. I knew it was another family business that cared about their customers the same way we do at CSE.

With BDS handling the IT, I can literally sleep better at night

I know I have an IT partner I can count on. Even when I’m out connecting with clients and get a call from the team about an IT issue, I just say, “Call BDS”. And often times, the problem is solved even before I get back to the office. I couldn’t ask for better response time and customer service than that!

Understands us and delivers on-time and on-budget

At CBM, we all wear multiple hats. One of my hats happens to be IT. 90% of the time, I love my IT hat. Troubleshooting technical issues is something I look forward to doing! The added benefit is avoiding hiring a full or part-time staff dedicated to IT which saves our company quite a bit of money. On the other hand, there are times I know I’m out of my wheelhouse and need outside help. In the end, outside help is my responsibility so I go through a process to vet each potential technology partner. Our previous technology partner could not handle moving our on-prem server to Microsoft 365’s environment. It was clear we needed a new partner to cover the high level projects and technology I couldn’t handle. That’s when I reached out to BDS. What I liked most about BDS was they took the time to understand our situation, what our goals were, and created a clear plan to achieve our goals. While we did hit some road bumps through the process, BDS was there for us to make things right. I appreciate a partner who owns up to their mistakes and works hard to make things right. Despite those road bumps, BDS was able to deliver the project, on-time and on-budget. I look forward to working with BDS on future projects!

Hand-on owner with amazing staff

I first met Huey when he started coming to the Leawood Chamber networking events. What I like most about Huey is that he is a hands-on owner. He is extremely knowledgeable about information technology. His ability to do things himself is really important to us feeling comfortable about doing business with BDS.

I feel that way about most businesses. If the owner of a business knows how to do what his staff is being asked to do, that lends a lot of credibility to what the business is doing. That’s part of why I knew I could trust BDS with my organization’s IT needs. I also like how he actually listens to what I want to do and looks for ways to serve our needs.

“Our staff has more time to do the work that’s important to our business”

Thanks to BDS, we now have access to IT experts around the clock, which is important to us. Working with their staff is always a pleasure. They genuinely care for our needs and take the time to explain things to us. All the staff members are very positive and customer oriented.

With BDS supporting us, our staff has more time to do the work that’s important to our business versus maintaining our IT infrastructure. What would take us 3 hours to solve would take BDS 20 minutes. I used to be the in-house support person and I had to figure out things myself. Now, I say, “Call BDS.” It helps that BDS is incredibly responsive. I can’t think of a time when they weren’t responsive in an emergency situation.

Saved by BDS’s Backup Systems

BDS not only helped us with IT support but also helped maintain, backup and monitor our systems. On one occasion, we were saved by those very systems. Our systems got a file locker virus and with the help of Nick, one of their technicians, we were able to revert to the previous day’s backup with very little data loss. That kind of business continuity is extremely important to us. Without that kind of business continuity plan, we could have been down for days, or weeks. These days, we very seldom have downtime because BDS is proactively applying updates and monitoring our systems.

For me to hire someone on staff to keep up with all of this, that would cost me a lot more than what I pay BDS. I’m very happy with the services and value I get for the price I pay. It’s very affordable.

Thank you, Huey and the BDS team, for giving us the support we need!

Allows our business to operate more efficiently

We have been a client for a long time - prior to 2007 we had a string of IT companies that were bought by other companies, numerous times. We found that with each buy out, our service was less and less reliable. We are a small company, and since 2007 BDS has effectively handled ALL of our IT needs. This benefits us by eliminating the need to hire in-house IT staff. BDS is such an integral part of our team that we just simply don’t worry about IT…we have BDS.

“Security of our system is one of the top priorities at BDS”

From in-depth hardware and software recommendations to large scale systems upgrades every project is researched with our needs in mind and meticulously planned for a seamless completion. The security of our system is one of the top priorities at BDS, from their much-appreciated Security Alert email notifications on items we would never have known about, to monthly evaluations of our entire system and its functions. The upgrade and update recommendations to our software and hardware help keep us up-to-date and allow our business to operate efficiently.

BDS Eliminates the Headaches of Technology

Personally I most appreciate the knowledge that any problem I run into, even with a 3rd party vendor’s software, BDS is just a phone call away. If I feel uncertain or uneasy all I have to do is pick up the phone and give them a call. The staff is very professional, always willing to provide additional information if you ask or are if you are just curious.

I truly do not know how I would do my job without BDS, you are that much a part of our team and we “selfishly” wish you much success!

With BDS, we can focus on our core business

As an expanding mid-sized company, most of us are asked to wear several different hats and one of those hats for me was overseeing the IT. While having some experience, IT was not my main role with the company.

BDS Keeps Employees Productive

Our company eventually grew to the size where addressing IT problems was impeding with my primary responsibilities and the complexity of our needs had outgrown my knowledge. We wanted someone local for an onsite presence with reasonable rates. That’s when we chose Business Data Services.

After working with BDS, my time spent on addressing IT problems went from 3-4 hours per case to virtually 0. I’d say I spend 75% less time on IT problems since working with BDS. There has been less volatility within our whole network since we’ve brought BDS on. I can always call on them whenever I have a problem and have it addressed quickly and efficiently. When our employees call BDS, I like how they know who we are and they are familiar with our network.

“We have things operating smoothly and that’s what we needed all along”

When working with larger firms, I often waited hours on the phone for them to figure out who what company I was with and which department I needed to be routed to. More often than not, BDS has fixed the problem faster than the time it would have taken to talk to a technician at the larger firms. With BDS, we have things operating smoothly and that’s what we needed all along so we can focus on our core business.

Provides a Multitude of Benefits

BDS is able to provide our company with a multitude of benefits. Be it the hardware, the operating systems, or the right size and configuration of the systems, BDS is always suggesting products to improve our business and maintain our operation. BDS looks at all aspects of our business to provide a customized plan that fits our business’s needs. Not a plan that works for someone else’s business. BDS helps with integrating not only just the computer and the network but also the internet service provider and telephone systems and how that all works together.

Honestly, we have some people in-house that are pretty tech savvy but they’ve got other things to do. They could do it but that would take them away from their job and there’s a learning curve. BDS helps save them time and makes sure they maintain productivity which saves me time and money in the end. They help keep us online and running. BDS helps us lower our overhead of hiring our own IT staff member. We don’t require that much time and attention.

BDS Takes the Stress Out of Technology

We know we can depend on BDS to come to our aid whenever something’s not working and we need to make sure the systems are up and running. As the president of Clay & Bailey, knowing I have experts helps take the stress and anxiety out of technology. The single most important thing is we can call BDS with many different opportunities or problems and have them help us.

Peace of mind

BDS brought me education along with peace of mind! As a photographer, it is vitally important that my backups are easy, reliable, and hassle-free. With BDS, I can download, store, copy, and edit without fear of loss of data. So grateful, and the people at BDS are top-notch and a joy to deal with.

Turns life’s lemons into lemonade

We found BDS in an effort to maintain continuity over the years through mergers and relocations. We opted to utilize personnel who turned life’s lemons into lemonade. BDS used these events as opportunities to better themselves thus causing a win-win situation for both companies. BDS has been steadfast over the years in their support of our business.

“We rely on them for everything”

By utilizing experts who were already familiar with our business processes, we saved the potential headaches that come with a learning curve. After bringing BDS on-board, they expanded their existing knowledge of our business to the point we rely on them for everything: Tablets, cellphones, workstation computers, servers, and other specialized industry IT equipment. This helps us integrate technology into our business to run more efficiently and effectively.

When nothing seems to be running the way it should, it’s nice to have BDS in your corner to sort it out.

Made the transition easy

Trusting an outside party to take care of IT services is always difficult since they have to touch so much sensitive information. BDS made the transition to assuming support of our systems very easy. They are always quick to respond and help whenever the need arises. Not only did they bring support to our company, they also brought education. I’m impressed at how they can improve our computers and network with just one visit. The BDS team is always professional and they look out for our best interest.

Prompt and professional service

We have been working with Business Data Services for about a year and are very pleased with their prompt and professional service. They are very knowledgeable and keep our technology running smoothly. Their recent work with our Office 365 migration, Wi-Fi replacement and iCloud backup has been impressive. As a non-profit organization, they help us save money by eliminating the need for an in-house IT expert. We know we are in good hands with BDS.